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A single SMS saved 50%+ of customers from canceling due to a declined card.
Handled hundreds of inbound calls, providing real-time billing, contract, and claims support.
Delivered customer contracts by email within minutes, on demand.
Boosted retention and monthly recurring revenue through personalized support and automation.
In 2023, a third-party seller unexpectedly shut down, leaving thousands of active customers with ongoing coverage—but with no payment processing, limited support, and no communication infrastructure.
Axiom Connected was brought in to provide support and help stabilize the situation.
By Q2 2024, Axiom had successfully migrated the active contracts to its platform, implemented a secure payment processor migration, and launched a fully branded digital customer experience. This transition ensured uninterrupted coverage while delivering a modern, user-friendly experience for all policyholders.
The impacted customers had purchased vehicle service contracts structured as a term plan but with monthly payments.
When the seller ceased operations, thousands of in-progress contracts were left unsupported—without a system to process payments or manage recurring billing.
To prevent disruption and protect the customer experience, Axiom Connected was brought in to restore operational continuity and design a sustainable, long-term solution.
Axiom Connected was tasked with executing a fast, compliant takeover of a high-risk, mid-cycle monthly pay program.
Key hurdles included:
Axiom Connected delivered a comprehensive, turnkey solution—restoring operations while significantly elevating the customer experience.
Axiom Connected migrated all contract data—including saved payment methods—into its PCI-compliant platform.
The transition was seamless and invisible to customers:
A fully branded customer portal was launched, enabling users to:
This digital interface reflected the standard of a modern, self-service experience—improving usability and customer satisfaction.
Axiom Connected also assumed responsibility for all customer-facing support, including:
By replacing a failed third-party system with a scalable, customer-first platform, Axiom Connected protected the customer experience, upheld trust, and established a new benchmark for operational excellence.
This engagement not only solved an urgent issue—it redefined what true subscription management can look like in the automotive protection space.
Offer products for any asset type in one seamlessly digital transaction.
Seamlessly create, manage, and engage with policies for any asset type — all in one powerful, digital platform.
Streamline manual processes through dynamic configuration that adapts to your business.
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